COVID-19 Information

Latest updates

For residential aged care residents, families and friends – Belair, Woodcroft and McLaren Vale

30 November – Message from the CEO

Yesterday we were advised of the addition of further locations to add to the SA Health contact tracing list with the advice that anyone who had been to these new locations at the specified times should be tested regardless of whether they were experiencing any symptoms.
Please read the Chief Public Health Officer’s message below and watch her video for important information:
“The Parafield cluster remains a concern and the next few weeks are crucial in South Australia’s fight against COVID-19.
Everyone needs to play their part to keep the community safe.”
Professor Nicola Spurrier, Chief Public Health Officer, shares some important messages in the video below.

29 November – Message from the CEO

Please note the newly identified locations today – SA Health are asking people who have been in these places during these times to get tested and self-isolate until a negative test is returned. Staff who have been in these places during these times must get tested and cannot work until cleared to do so. Please check the SA Health website and follow instructions carefully:
Latest locations added 11.00 am 29 November:
Anyone who has visited the below locations during the listed times should seek testing immediately, even if you do not have any symptoms, and isolate until you get your results.
• Flinders University Sturt Campus, Bedford Park – 13 November to 28 November
• Big W Brickworks, Torrensville – Sunday 22 November 12.15 pm – 12.50 pm
• Foodland Norwood, Norwood – Sunday 22 November 1.20 pm – 2 pm
• Kmart, Kurralta Park – Sunday 22 November 2.45 pm – 3.10 pm
Anyone who has visited the below locations during the listed times should monitor for symptoms and get tested immediately if symptoms appear.
• On The Run, Hilton – Sunday 22 November 12.05 pm – 12.15 pm
• Anaconda, Mile End – Sunday 22 November 12.55 pm – 1.05 pm
• Guzman y Gomez, Glandore – Sunday 22 November 2.45 pm – 2.50 pm
• Glenelg Boost Juice Shop, Glenelg – Sunday 22 November 3.20 pm – 3.30pm

26 November – Message from the CEO

Today we have been informed that there are two new cases of COVID-19 via community transmission.

We know that there are 5,000 South Australians in quarantine and SA Health want everyone to wear masks when out and about. All residents, clients, families, staff and volunteers are advised to wear a mask when out and about in accordance with SA Health advice.

We remain in Code Orange at Kalyra. Yesterday I added closing staff tea rooms to the all the things we are doing – screening people on entry, restricting visits to one visit of up to two people per resident per day and advising residents to avoid busy public areas like cafes and shops for the time being.

I would also like to thank our wonderful volunteers for your support and for helping us by staying away for the time being – I hope to update you further on 1 December.

25 November – Message from the CEO

We are all wearing masks here at Kalyra and are encouraging our whole community to continue to do so in keeping with SA Health advice.

In South Australia the Parafield Cluster is very close to being resolved but we are not there yet. 5,000 people are in quarantine and we won’t know for another few days if this has broken the chain of infection.

At Kalyra we remain in Code Orange. Please read our COVID-19 Management Plan – Code Orange for further detail.

We have also closed our tea rooms to protect our staff as we’ve learnt from Victoria this can be an area of transmission. Staff can use the tea room to heat up their meals and make a cup of tea and you will see them outside in the gardens in the fresh air when they are eating and drinking on their meal break.

Thank you all for your tolerance in this challenging time. Thank you particularly to all our hardworking staff who have gone over and above to ensure everyone remains safe at Kalyra. Every single one of them is actively demonstrating the resilience of Jessie Brown and our values. They are very special people.

23 November – Code Orange Update Bulletin

Today, there is a new case of COVID-19 reported in SA. It is a person who 8 days ago went into quarantine because of close contact in the Parafield cluster. This person has had two previous tests while in quarantine which were negative. This tells us it is important to realise that in some people the 14 days is needed as it can take a bit longer.
Remind everyone you know it’s not over just yet and good hand hygiene and mask wearing are the best strategies. At Kalyra I expect all staff to wear a mask when with others, maintain 1.5m social distance (unless giving care), to maintain proper hand hygiene and work from home where possible. I also advise all our community to do the same for the next little while.
Not everyone out and about at the shops and on buses are wearing masks. By doing so, your leadership in mask wearing may help others do the right thing, as well as protect you!
Thank you for your effort in supporting our community.

20 November – Message from the CEO

Kalyra is still in Code Orange – Preservation Plan. Today there has been an announcement that the Emergency Directive ‘Stay at Home’ that requires all South Australians to stay at home will cease at 12:01am Sunday morning. That is midnight on Saturday night.

So right now on 20 Nov 2020 the Emergency Direction ‘Stay at Home’ is in effect. Watch the video below to see what that means for us at Kalyra. Full transcript available here.

19 November – Message from the CEO

19 November – Today everyone who is not an essential service worker is at home, no one visiting anywhere, schools are closed, we are wearing masks when we’re outside our homes and residential aged care facilities are closed. Please read this SA Health fact sheet for further information about the Stay at Home Direction.

As of midnight last night the whole of South Australia was told to stay at home as a circuit breaker to this COVID-19 community outbreak.

18 November – Message from the CEO

Following the Premier’s announcement today of the State’s 6 day lockdown:

  • Everyone is required to stay at home for six days unless an essential worker.
  • One person per household can go out to shop each day.
  • Everyone must wear a mask when outside the home.

Whilst this is inconvenient, this is very helpful and will help us here at Kalyra to protect and support the vulnerable people we care for.

Please watch the video below to see a brief summary of what this means to us all at Kalyra, our families, residents, staff and clients.

17 November – Kalyra McLaren Vale

Today we have had two residents at McLaren Vale that have presented with mild gastro like symptoms.  These residents are in isolation as per our Gastroenteritis response plan.   SA Health have been advised that we are monitoring for a potential gastro outbreak.  Visitation is still permitted as we already have good infection control processes in place.  Please visit only your family member.  If your family member is affected you will be advised and we recommend you do not visit them until they are clear of symptoms for 24 hours. 

16 November Kalyra have now implemented the Orange Phase Communication Plan

16 November – Message to all staff.

SA Health has released a revised list of alerts regarding COVID-19, if you have been to any of the locations listed, please advise your Line Manager immediately:

16 November CEO video message to residents and families

15 November CEO video message to residents and families

12 November – Kalyra has worked hard to develop a comprehensive COVID-19 Management Plan designed to minimise the chance of Coronavirus entering our aged care residences and retirement villages. Our residents and our staff are our greatest priority, so we are leaving no stone unturned to keep them safe. That is why our COVID-19 Management Plan includes preparing for the worst-case scenario of a COVID-19 outbreak among residents and staff. Please take the time to read the Management Plan:  COVID-19 Management Plan – Summary – COVIDSafe Phase

5 November CEO update for families RE: Emergency Management (Residential Aged Care Facilities No 12) (COVID-19)

5 November Emergency Management (Residential Aged Care Facilities No 12) (COVID-19)

7 October Emergency Management (Residential Aged Care Facilities No 10) (COVID-19)  

14 August  CEO update for families re Emergency Management (Residential Aged Care Facilities No 7) (COVID-19).
Watch the video below or read the transcript.

14 August   Emergency Management (Residential Aged Care Facilities No 7)

10 July Kalyra CEO Update for families watch now

3 July   What happens if a resident tests positive to COVID-10 at Kalyra?

If a resident tests positive to COVID-19 they will be transferred immediately to hospital by ambulance.

This is a public health response to ensure the resident has access to appropriate medical care if needed AND it will help protect other residents, staff and families from exposure.

For more details, please download the SA Health fact sheet 

22 June CEO  video message to residents and families 

“Coming out of COVID-19 hibernation will be tricky. What matters most is that we bring everyone along together, at their own pace, and respecting different individual circumstances.
“Most heartening is our community has reaffirmed that everyone matters, no matter what age.
Everyone deserves to be protected from coronavirus. Everyone deserves to be safe and cared for.”

22 June Frequently Asked Questions regarding the Emergency Management (Residential Aged Care Facilities No 6) (COVID-19)
Direction 2020 (effective 20 June 2020).

19 June    NEW VISITOR GUIDELINES – no need to book from 19 June
Read the letter to families   

New visitor guidelines apply from today (Friday 19 June 2020) at all Kalyra residential aged care facilities in line with the South Australian Government’s  Emergency Management (Residential Aged Care No 5) (COVID-19).

Booking visits in advance no longer required
From today, families and advocates will be able to visit a loved one without booking an appointment. For those who have already booked an appointment you can choose to come at that time or another within the new visiting hours.

New visiting hours

Monday to Friday, 9am to 4.30pm
Saturday and Sunday, 10am to 5pm

Who can visit?
A maximum of two people per visit (one visit per resident per day)*
Children over 6 months who have had their 2020 annual flu vaccination may now visit

Residents leaving the facility

Residents may leave and return to Kalyra at any time but will be asked to complete a one-off fact sheet/form.

Upon return to Kalyra, residents will undergo a COVID-19 screening (wellness/temperature check) after each outing (except when they have only left the home for a walk around the site).

More information
SA Health: Information for Visitors to Residential Aged Care Facilities

12 June 2020

International Elder Abuse Awareness Day (15 June 2020)

“Elder abuse is insidious and it’s cruel. We all have a responsibility to protect the older people around us.” Kalyra CEO, Sara Blunt

5 June 2020

CEO Update to families and advocates   
“Everyone will emerge from the COVID-19 hibernation in different ways. For the aged care sector, we know that we will be among the very last to see official restrictions relax.”


29 May 2020

CEO Message to families and advocates (video) 
“This is our new ‘normal’ at Kalyra… acting with an abundance of caution. Every time.”


28 May 2020 11.15am

Belair Residential Aged Care 

This morning we received the good news that the test results for the Belview resident are clear for COVID-19 and influenza.
This means that the precautionary measures implemented yesterday at Kalyra Belair Aged Care have been reviewed and visitor access has been restored with residents free to move about the home again.
Thank you for your understanding and support.  
Please continue to book visits online (one visit of up to two people per resident per day between Monday and Friday) and remember hand-washing and social distancing will help us keep COVID-19 at the door.

If you have any questions, please email


27 May 2020 3pm

Belair Residential Aged Care 

Kalyra Belair Aged Care is taking precautionary measures in response to two residents presenting with cold symptoms in the past two days.

The two residents from Belview wing are being tested for COVID-19 and influenza—one has already returned a negative result.

All residents in Belview are asked to stay in their rooms and visitors to that wing have been restricted temporarily until the test results have been received.

Visiting other Kalyra Belair Residential Aged Care wings – Magnolia and Rosella – is unaffected. 

The health and wellbeing of residents and staff is our first priority and although the risk is very low, we are acting with an abundance of caution.

We will keep you updated as soon as more information becomes available.

If you have any questions, please email or visit our website


22 May 2020   VIDEO Kalyra CEO Sara Blunt announces increased visits to residential aged care.

From next Monday 25 May, you will be able to visit your loved ones in residential aged care, like here at Belair, once a day from Monday to Friday rather than twice a week.
The same conditions set down by the Federal Government – one visit per resident per day and of up to half an hour and no children under 16 still apply.
And special provisions remain in place for residents in palliative care and other special circumstances. As our visitor restrictions in residential aged care ease, and we see life in the broader community edge closer to life before COVID-19, keeping up the infection control becomes even more vital.
Our entry protocols are there to protect your family member, so please:
• Use the online booking page on our website
• Make sure you’ve had your flu shot – no jab no entry
• Complete the health declaration and temperature check on arrival
• And keep up the 1.5m social distancing

21 May 2020  Emergency Management (Residential Aged Care Facilities No 4) (COVID-19) Direction 2020 will come into effect at 12:01am on Friday 22 May 2020. It revokes the Emergency Management (Residential Aged Care Facilities No 3) (COVID-19) Direction 2020.


12 May 2020    Industry Code for Visiting Residential Aged Care Homes During COVID-19 

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been released by 13 aged care peak bodies, including Aged & Community Services (ACSA) of which Kalyra is a member, and consumer advocacy organisations. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading the COVID-19 virus.


11 May 2020   UPDATED Visitor Guidelines: twice a week visits from 11 May.


8 May 2020   VIDEO Kalyra CEO Sara Blunt discusses the road to recovery from the threat of COVID-19 ahead of Mother’s Day 2020.

7 May  2020   Mother’s Day – special visitor arrangements for 9 & 10 May
Belair Visitor Mother’s Day Visitor Bookings
McLaren Vale Mother’s Day Visitor Bookings
Woodcroft Mother’s Day Visitor Bookings


29 April 2020 Booking a visit – residential aged care from 30 April


27 April 2020 Updated information re visiting Kalyra residential aged care


21 April 2020  Important CEO message re visitors and Kalyra residential aged care


21 April 2020 New entry exemptions for residential aged care facilities – Updated COVID-19 Direction.  This directive clarifies details new changes for entry into residential aged care facilities in South Australia.


9 April 2020 Emergency Management (Residential Aged Care Facilities No 2) (COVID-19) Direction 2020. The directive above has outlined further details regarding the prohibition of entry to aged care facilities in South Australia.


NO VISITORS until further notice
From 10am Wednesday 25 March 2020, Kalyra will no longer allow any visitors into its residential aged care facilities at Belair, Woodcroft or McLaren Vale.

This is a further precautionary measure to protect the most vulnerable members of our community. This directive will be reviewed on 6 May 2020.


Updated 8 April 2020 Letter to families re extension of visitor restrictions


Updated 8 April 2020  No Visitors at Kalyra Residential Aged Care Facilities


25 March 2020 CEO Memo: No Visitors at Kalyra Residential Aged Care Facilities


For retirement living residents

16 March 2020 Letter for Kalyra Retirement Living Residents


For Kalyra Help at Home clients

16 March 2020 Letter for Help at Home clients


For Staff

15 May 2020 CEO message to staff
“I can feel can feel our next challenge – keeping vigilant and fighting complacency…” Sara Blunt, Kalyra CEO

Updated 31 March 2020 Staff Frequently Asked Questions 

27 March 2020 CEO Staff Message


Key links

Department of Health – Health Alerts

Department of Health – General Resources

Department of Health – National Health Plan resources

SA Health – Coronavirus resources and updates

SA Health – Coronavirus clinics and testing centres

ACSA Update – Coronavirus 12 March 2020


Hand washing

WHO: How to handwash? With soap and water

New Federal Government campaign videos

Coronavirus – stay informed

Help stop the spread

Recent traveller

Good hygiene starts here